The Marketing Functions Of Walt Disney Tourism Essay

The Walt Disney ‘s nucleus concern country is Amusement and subject Parkss. Organization started concern in 1955 with an 80-acre Park in California US. Currently they have theme Parkss in US, Tokyo and France. “ Euro Disneyland ” was one of their biggest undertakings in 1990 ‘s ; the venture was one of the American attempts to spread out their concern in foreign states. Even though Walt Disney ‘s first foreign venture in Tokyo was a success, their following enlargement of concern in foreign dirt “ Euro Disney ” became a failure.

Aim of this papers is to analyze selling direction and its function in the concern at Euro Disney. Throughout the papers it focuses on current selling map and identifies important issues which has caused notable bead in the public presentation of Euro Disney and analyses basicss of consumer market behavior and the usage of marketing construct to get the better of the state of affairs.

Euro Disney Marketing Functions

Selling researchA

Since Tokyo Disneyland became an blink of an eye hit, Walt Disney Company executives believed they learned so much about runing a subject park in another state, they began instantly to seek for a site for a 4th park. The choice was “ Paris ” for many grounds.

France had a dramatic transit web because of its big population.

The Walt Disney Company executives believed since Tokyo Disneyland and Paris was located in about the same latitude and shared a similar cold-weather clime that they would be able operate successfully.

Their research was aimed at Europe because Disney movies historically have done better at that place than in the United States. Because of this Disney amusement was already familiar with western European audiences, ( Scimone, 1991 ) .

Selling planningA

SWOT Analysis

Merchandise developmentA

Development of Euro Disney was chiefly focused on non to reiterating two errors that they did during past ventures, i.e.

Leting other constitutions to open hotels in environing country of the subject park

As happened in Orlando, Florida, where merely 14 % of the hotels owned by Disney.

Leting another company to have the subject park

Where Disney merely collects royalties from an vastly profitable attractive force ( Solomon, 1994 )

Consequently, Walt Disney bought far more land so it needed in order to finally construct 700,000 square metres of office infinite, a 750,000 square metre corporate park, 2,500 single places, a 95,000 square metre shopping promenade, 2,400 flats and 3,000 clip portion flats ( de Quillacq, 1994 ) .A

Ad and gross revenues publicity

Euro Disneyland did selling to stress that it is a “ Complete holiday finish that offers plenty to maintain household merrily occupied for a hebdomad ” ( Scimone, 1991, p18 ) . They promoted Euro Disney as a topographic point where Gallic invitee could see and remain for a long continuance. Their chief scheme of selling was advancing the subject park by following American Style. i.e. “ Bigness and extravagancy ” ( Wentz & A ; Crumley, 1993, p. I 23 ) .Furthermore they used small show window to market what adventures invitees could execute and used characters to explicate what they could see inside the park.

All the mark boards inside the park were themed with “ Plagiarists of Caribbean ” manner and hallmark was “ Smile a batch ” . To accomplish more guest attractive force into the park, Euro Disney organized events such as “ Halloween ” . Law monetary value tickets were sold after 5pm specifically aiming Parisians, another selling maneuver was to give decreases to school groups and people below 25 and over 60.

Selling and distributionA

The handiness to the location of euro Disney Land has been made easier by location itself, where it ‘s merely 20 stat mis off from centre of Paris and besides it ‘s situated between two international airdromes of Orly and Roissy-Charles-de-Gaulle. Besides the site is connected with Gallic railroad regional express where it ‘s connected with the Paris tube system. On the gap twenty-four hours itself the direct rail nexus to Great Britain via the English Channel wade the tract to countless extra possible invitees.

A Public dealingss

The employees with trilingual capablenesss were given more prominence in enlisting of staff, since Disney hoped to pull visitants from all over Europe. These employees were given particular human resource preparation to engraft the “ Have a nice twenty-four hours ” outlook and to smile the “ Disney Smile ” . Employees were besides instructed to adhere to the “ Disney Look ” to be in line with the Disney civilization.

Analysis of the basicss of consumer behavior

The purchasing procedure

There are four types of purchasing behaviour:

Disney Europe expected a assortment seeking purchasing behaviour from the client, as they offered a assortment of merchandises within the subject park. Ranging from subject park drives, interaction with Disney characters, nutrient, drinks, Disney merchandize and many more.

Root cause Analysis

The scheme that Disney wanted to implement was the same tested and tried theoretical account that they had adopted in the Unites provinces and Tokyo. However the root causes for their failure was besides this scheme which failed to factor in the socio cultural differences of the Gallic and Europeans and their over ambitious programs to develop the site plus their fiscal construction itself.

Strategy mismatch at Euro Disney

The root cause of the blooper that Disney made in France was that they perceived that their subject park was a monopoly due to its size a monopoly is described in literature is described as a individual provider with no challengers and high barriers to entry.A When comparing Disney to the other subject Parkss that were in being at the clip it ‘s apparent that all of them were little and less known than the celebrated Disney trade name. Besides it was really hard for an investor to come up with a park of the same size and quality due to the high cost involved. Therefore Disney ‘s premise about the monopolistic place could non be faulted.

Disney was besides concentrating on tourers who would pass several yearss at the park in order to see the full park, which would imply gross from their hotels, nutrient and ware ; . Euro Disney due to their perceptual experience of their park being a monopoly besides priced themselves at a premium, which was more expensive even compared to the tickets for their locales in America. It was besides discovered that consumers were non acting in the mode expected for a monopolistic market. However what transpired was that the Gallic proverb it as a twenty-four hours finish which made Disney compete with many other smaller subject Parkss scattered around France. Euro Disney besides miscalculated the per-capita disbursement of visitants to the park. It was assumed by them that clients would pass every bit much as Americans and Nipponese, nevertheless Gallic visitants spent about 12 % less than their counterparties. Europeans left the subject parks empty handed whereas this was seldom seen to take topographic point in America and Japan.

Cultural Issues

Disney failed to place the being of cultural differences in Europe ensuing in them doing the undermentioned errors ;

Disney executives thought that Europeans had the same vacation forms as Americans who spent their money on several short vacation flings, whereas the Europeans and French were more likely to distribute their money and take a few longer interruptions.

The company besides miscalculated the eating wonts of the European visitants where they thought they would emulate the Americans by holding a speedy repast instead than a sit down repast at the appointive clip accompanied with vino and spirits. This caused a immense tumult as the Gallic were accustomed to taking a glass of vino with a repast.

The employees who were preponderantly Gallic were expected to move in a mode that was contradictory to their societal imposts. The Disney Company expected their employees to adhere to a rigorous 13 page guideline which imposed a good scrubbed American expression. This did non sit really good with the employees who preferred their individuality.

Marketing scheme mismatch

The subject park was marketed as “ aˆ¦a complete holiday finish that offers plenty to maintain the household occupied for a hebdomad ” ( Scimone, 1991.p.18 ) this scheme boasts typical American manner largeness and extravagancy. Where they have wholly alienated the emotional facet of it by pretermiting to emphasis on the particular memorable experience the household could hold. This clearly shows that the company did non see the positions of the Europeans when developing their schemes.

Euro Disney besides did non see the nearing recession which tumbled the Gallic existent estate market which mostly negated their scheme of developing belongings and selling it to possible purchasers ; it besides shrunk the European and French disposable income so that households thought twice before taking a dearly-won holiday at Euro Disney.

Operational Strategy Mismatch

Euro Disney encountered several operational mismatches during its early being some of which are still in being today such as the right degree of staffing at the subject park, it was assumed that Monday would be a light twenty-four hours for invitees and Friday would be heavy but the contrary was true. They besides miscalculated the installations available for parking, hotel cheque out places, hapless direction of the crowds ( Large waiting lines, eating house seating capacity )

Strategic Action Plan for Disney Euro

Seven P ‘s of Euro Disney



Topographic point

Euro Disney Park


Powerful and widely known trade name name

The sum of promotion generated by the undertaking

Monetary value

Determined by benchmarking those of other Disney Parkss


All the dramatis personae members, current and old clients

Physical environment

Theme park, hotel, retail composites and recreational installations


The procedure by which the merchandise felicity and satisfaction is delivered to clients

Recommendation and decision

By analysing the above facts, there are two chief aims that Euro Disney Co will see ; those are to get the better of their high debt incurred along the manner of its operations and to carry through the spread of the cultural mismatch. Euro Disneyland reported $ 905 million loss for the financial twelvemonth that ended in September 30, 1993 ( Sterngold, 1994 ) , and by December 31, 1993, Euro Disneyland had amassed cumulative loss of 6.04 Billion Gallic Francs or 1.03 billion US dollars ( Grumbel & A ; Turner, 1994 ) . Therefore to get the better of these debts the undermentioned schemes and tactics are recommended ;

Publishing of portions to the borrowers to put off against the outstanding debts.

Rights issue to the bing portion holders in order to raise financess to retrieve the company debts.

Retrenchment of employees.

Reposition the trade name to reflect its propinquity to Paris.

Price tax write-offs on entryway fee and hotel monetary values on particular promotional periods, and on different usage sections such as schools, age and etc.

Offer all inclusive bundles which include conveyance, nutrient and adjustment to pull budget tourers.

Design particular festivals aimed at different seasons of the twelvemonth such as Spring, Summer, Autumn and Winter this will lure visitants to the park several times a twelvemonth to hold a different experience. ( Increase Consumption )

Introduce activities such as golf, tennis etc to provide to the different sections of visitants.

Revamping of the manner it was marketed to be a household oriented holiday foregrounding the emotional facet of it.

Expand the market to other untapped markets such as the Middle East and Afric

A better mechanism to buoy up up the current client service in order to pull more clients to the concern.

By accomplishing the program mentioned above we are confident that the euro Disney operation can be made profitable successful.