The small charity has accepted my proposal of upgrading their anti-virus to a fully integrated Internet security suite. They currently have five computers, all of which require the software upgrade. They have asked me to create a comprehensive plan showing the procedures I will be following when upgrading the software.
First, I will plan everything ahead of the installation of the software so everything works how I want it to work. To start, I will make a defined sequence of activities to follow in order to ensure the installation is completed successfully. I will check that the system meets the requirements for the software and decide if I will install a fresh copy or install over the previous software. Also I will ensure that the installation method is suitable. For example if the files are stored on a DVD, I will need to have accesses to a DVD slot and to make sure the hardware is compatible to that format. I will also need to select the most appropriate location for the application to be installed as this could be the main hard drive or an external one. Lastly, I will define a suitable procedure for the installation. This will involve checking contents, performing virus scans, backing up data or configuring the software.
Also I will consider timing. Installations or upgrades perform at different rates depending on the time that I complete them. I will complete the installation in the evening because it will run faster and more efficiently due to no traffic on the servers.
I will also have a well-defined communication procedures planned for every installation. This means I will consider who needs to be communicated with during the installation stage. It’s important to keep the following people informed during the installation. End users who are the people who will be using the system. Management who will be interested in how it is going. And Software vendors because if there are any problems with the installation then I will need to contact them.
Additionally I will need to have a back out procedure that will be considered if there’s any issues. Sometimes the upgrade will cause problems to the system and you may not have planned for it. For example, some of the applications are not compatible with the new software. To help recover from the situation I will need to have a clearly defined back-out procedure. I can either have the software and data backed up before I complete the installation or to uninstall the new software or upgrade. I have decided to back up all the data.
Moreover, I will need to get permission and access. Due to the importance of security within an organisation it is usual for workstations to be kept secure by requiring staff to use usernames and passwords and by limiting access right to software and data they do not need. This means that I will need to have access to all the usernames and passwords in order to update it.
As part of the preperation I will need to have suitable guidance available for the end users. The procedures and avaliability of support should be clearly agreed upon before it can take place. When they first use the new software, it is unfamilar and I will need to give themguidance on how to use it. This can be from the smallest issues to more complex ones. Therefore its important that I provide training or a handbook which explains features of the new upgrade.
It is also important to consider the loading facilities that are going to be used. In the preparation stage I will check that you have the correct software loading facilities so that it can work correctly.
One last factor to consider is materials. When preparing for installation, it is important to ensure that i have a clear understanding of the materials and resources that you require. First I will obtain and allocate the required materials. I will check the requirments of the software to make sure that you have everything that works with the system. As well as allocating the correct materials it is also important to allocate the correct resources. This includeds manuals, installation guides and licence keyes. The guides are really useful and can help if you are unfamilar with the software. Correctly allocating the license keys is also important because I will need a valid key for each installation. This company want 5 copies ad therefore I will need to make sure I have a licence.
If I follow this plan then the installation will be a success.