Investigating Factors Affecting Sales In Marriott Hotel India Tourism Essay

To look into and understand assorted factors impacting the gross revenues and tenancy degrees in the hotel industry with a position to the Marriott Hotel, Hyderabad, India

Marriott Hyderabad, India is one of the many hotels within the universe ‘s esteemed hotel pool. Marriott Group plc, the luxury five star hotel Hyderabad Marriott Hotel & A ; Convention Centre offers a cool oasis of relaxation with 282 suites in the center of one of India ‘s newest… yet oldest emerging metropoliss. Overlooking the celebrated Lake, the Hyderabad Marriott Hotel & A ; Convention Centre. Apart from that it besides offers 15 meeting suites excessively. Hyderabad Marriott Hotel ‘s gross revenues and selling section dwelling of a little squad led by vivacious manager of selling, who is continuously looking for new inputs and solutions to reflect true gross revenues prognosis every bit good as proctor and update gross revenues and selling stuffs. Keeping this in head the writer planned to set about this research activity of to look into and understand assorted factors impacting the gross revenues and tenancy degrees in the hotel and in this research it is strictly from the Marriott Hotel, Hyderabad position.

Section 3: Research Aim

To research on assorted tendencies in the Hyderabad hotel supply every bit good as to mensurate monthly wise room tenancy degrees in the Marriott Hotel, Hyderabad.

To research on assorted factors that influences the determination devising among the guest while choosing a hotel to remain.

To look into and understand assorted factors impacting the gross revenues and tenancy degrees in the hotel with a position to the Marriott Hotel, Hyderabad.

To explicate selling schemes to better the market portion of Marriott Hotel, Hyderabad

To subject valuable and practical recommendations to the gross revenues and marketing dept of the Marriott Hotel, Hyderabad.

Section 4: Literature reappraisal

For this thesis subject and besides for the initial research activity assorted literatures have been reviewed and are besides used to developed research inquiries for mensurating factors impacting the gross revenues and tenancy degrees in the hotel. The literature reappraisal spanned the organic structure of diaries, abstracts, relevant book subdivisions, and mentions from articles from assorted plants ofA other writers who have done some work on selling in hotels and touristry sector. Assorted books and articles were once more looked upon for the counsel sing the touristry industry. Below are the few beginnings to which the survey will be based upon.

Meidan ( 1984 ) in his article “ The Selling of Tourism ” A presents the applications of marketing direction in the touristry industry. The article discusses the assorted factors impacting the touristry market and its major sectors: ( I ) travel bureaus and circuit operators ; ( two ) hotel and catering ; and ( three ) conveyance. Any meaningful analysis of touristry selling, should be based on: ( a ) market cleavage ; ( B ) touristry selling mix ; and ( degree Celsius ) selling schemes. As the market for touristry services and merchandises is dynamic and accompanied by rapid alterations in the environment due to increased competition, technological alterations and rising prices.

Hotels tend to trust on two types of concern. One is transeunt and the other is group ( Kimes, 1999 ) . The group gross revenues comes with the aid of booking taken from assorted travel direction companies like Thomas Cook, SITA where as transient invitee are the invitee who book for their suites independently or they come straight without any reserve and takes a room. Most of the hotels lower their room monetary values and give the half of their room stock lists to the travel direction companies and circuit operators as they provide them with consistent concern all throughout the twelvemonth. Bell ( 2002 ) states that gone are the yearss when concern travellers used to do their determinations about which hotel to utilize. Now it is replaced by the, in-house travel contrivers are doing that determination for them.

There is an interesting point of view to the factors that influence hotels overall public presentation result. Ottenbacher, M. , Shaw, V. , & A ; Lockwood, A. ( 2005 ) . An Probe of the Factors Affecting Innovation Performance in Chain and Independent Hotels.A Journal of Quality Assurance in Hospitality & A ; Tourism, A 6 ( 3/4 ) , 113-128 provinces that the factors which impact on the public presentation of hotels depend on the organizational relationship of hotels-chain association or independent operation. As Marriott Hyderabad is an international concatenation, it has got world-wide distribution web every bit good as on-line reserve system. The survey ‘s consequences suggest that market attraction, procedure direction, market reactivity and empowerment predict the success within concatenation attached hotels. The writer besides states that independent hotels can besides harvest success if they are sceptered plenty every bit good as holding market attraction which is besides linked to effectual selling communicating, employee committedness, behavior based rating, preparation of employees and selling synergism.

A survey conducted by Higley, J. ( 2006 ) . Charting a class: GM study offers inside glance of hotel industry.A Hotel & A ; Motel Management, A 221 ( 19 ) , 36-40 reflects the stableness that the industry is sing globally. Most hotels responded that they expect addition in mean day-to-day rate by 5 per centum in 2007. The article besides presents charts and graphs in assorted factors impacting the industry including wages of employees, location of hotels, upgrading of engineering, hotel safety and hotel operation. It is non a surprise that the survey found out that the housework, front desk, gross revenues and accounting sections besides played critical function in guaranting guest satisfaction.

Hotel industry comes under service based industry and Gronroos ( 2000 ) states the chief Features of a service based industry are that it is Intangible, Heterogeneous, Production, distribution & A ; ingestion are coincident procedure, Core value produced in purchaser – marketer interactions, Customers take part in the production procedure, Can non be kept in stock, No transportation of ownership. This the issue here is that the invitee suites, conference and meeting installations are all perishable trade good and if they are unsold for a peculiar twenty-four hours, so the gross which is lost for that peculiar twenty-four hours is lost everlastingly. That is the chief ground why the gross revenues and selling section of hotels are ever under considerable force per unit area to accomplish their marks with all agencies.

Harmonizing to Montana university ( 2004 ) the chief factors that can impact the hotel gross revenues are ;

Peak Season-the season with the highest demand for whatever is provided: and for Marriott Hyderabad, they tend to sort the extremum season from October to process. Off Season-the season with last demand and for Marriott Hyderabad, they tend to sort the off season from April to September. The other factors are Economic Recession- when the economic system of a state or topographic point slows and does ill, Economic Expansion- when the economic system of a state of topographic point grows and does good, Globalization-is the procedure in which economic systems of different states become interrelated. Apart from the above Weather, Political Conditionss like war traveling on in a state or terrorist act menace, unstable authoritiess, policy alterations, economic conditions like people with small money are non traveling to pass it on luxury points, Highly assorted civilizations ( globalisation ) : truly diverse besides play an of import function in a states touristry industry ( Montana university, 2009 ) . Zheng, G ( 2004 ) in his book “ Management scientific discipline application in touristry and cordial reception ” provinces that hapless service quality can besides impact the tenancy degree of a hotel.

Whitla et al. , ( 2007 ) states that that planetary scheme is most influenced by market factors, other drivers holding much less influence. Cost drivers are constrained by limited economic systems of graduated table and standardisation of chances. Globalization is most marked in the push for a wide geographic presence in cardinal abroad markets, the chase of planetary stigmatization, positioning and unvarying service criterions. At the same clip, clients expect “ antiphonal ” policies in countries such as installations and services provided.A

Hospitality ebusiness schemes ( 2008 ) states that due to the nature of online travel, consumers ‘ purchasing wonts and the manner hunt engines index and present content on the Web all influences the merchandise market. Therefore there are many on-line gross chances at the property-level that derive from local audiences and markets. These chances fall outside the range and “ bandwidth ” of the major hotel trade names ‘ Internet selling attempts, Local events that generate nightlong corsets like county carnivals, festivals, athleticss events, concerts and public presentations, Local group and societal event planning. The hotel should besides do their selling presence felt through cyberspace hunt engines like Google, Yahoo, MSN every bit good as online yellow pages and directories, links and sponsorships on directories and portals, email selling and sponsorship chances every bit good as local feeder market. After reexamining these literatures the writer feels that there is a broad range for this research based undertaking particularly in the touristry sector. To take place a point there are non many research done on the touristry sector and therefore it will be a challenging every bit good as really fascinating undertaking by itself which generates considerable involvement among the administrations every bit good as in the theoretical practicians.